Firstcoach.com.my 26 April 2017  

 

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Policy

1. Validity

  All ticket/s are valid for the date and time specified on the tickets only.

2. Children Fare

  Children below two (2) years old may travel free of charge provided accompanied by an adult. However no seat will be allocated. Children aged above two (2) years old & below twelve (12) years old, a ticket is required. Child fare entitlement is strictly determined based on the date of birth.

3. Accuracy of Travel Details

  Passengers are responsible to make sure that the traveling date, time and destination are correct before leaving the counter. Tickets issued are non-refundable.

4. Tickets for Boarding

  Passengers are required to present the ticket upon boarding. Proof of purchase does not entitle any passenger to board the coach without a ticket.

5. Loss/Damage of Tickets

  The Management will not held responsible for any loss, damage or smearing of tickets. Tickets purchased are not refundable or replaceable. Passengers will have to purchase new tickets should any of the above happens.

6. Boarding Time

  Please be on board the coach 15minutes before departure time. The Management will not be responsible should passengers do not board the coach on time.

7. Right to refuse

  The Management reserves the right to refuse any passenger from boarding for whatsoever reasons including :
  carrying of contraband, illegal substances, unruly behavior, drunkenness or any other behaviour that we deem as affecting other passengers’ comfort or safety.
  The payment of your fare is fraudulent;
  The booking of our seat has been done fraudulently or unlawfully or has been purchased from a person not authorised by the Company.
  The credit card used to payfor the ticket has been reported lost or stolen;

8. Reschedules/Substitution

  The Management reserves the right to re-schedule, cancel, delay any trips and substitute other buses for reasons deem necessary to do so without prior notice.

9. Limited Liability

  Our Company will be held liable up to the value of the ticket.

10. Valid Travelling Documents

  All passengers are responsible to ensure that all necessary valid traveling documents, including the relevant passports, valid visas and/or identification are carried with them for the journey. Should for such reasons, passengers are held up at the immigration check-point, the Management reserves the right to continue the journey and not held liable for any consequence, losses/costs incurred as a result of this.

11. Change of dates, time of travel

  Changes must be made at least two (2) days or 48hrs prior to the departure date. The physical tickets must be presented and endorsed by our officers at the respective offices (hyperlinks). Tickets sold are not refundable.

12. No Show

  Should any passengers fail to board the coach on time or fail to board the coach by the time the coach departs, the ticket purchased will not be refunded for any reason whatsoever.

13. Booking /Reservation of Ticket Policies

  You may call to book /reserve tickets via our sales offices (hyperlink to list of offices above). After the tickets are booked / reserved, passengers are required to make payment seven (7) days prior to departure. After the period, the booking/ reservation will be auto released. Passengers are advised to make payment for the booked / reserved tickets soonest to avoid losing the seats.

14. Online Purchase

  Please print the online purchase confirmation slip and present it to our counter staff together with your identification card for verification upon collection of tickets before departure. If you are unable to print, kindly note down the ticket number as your reference. Strictly NO refund for any purchased tickets.

Note : Online purchase tickets will be issued upon departure ONLY. Kindly approach our counter minimum 30 minutes before departure time to collect your ticket. Advance issuance of ticket is strictly NOT ALLOWED.

    

  The Management reserves the right to change the deadline for collection of booked/ reserved tickets for reasons deem necessary to do so without prior notice.

 


 


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